Access to Information and Digital Services Policy

About Municipality

Introduction

Najran Municipality is committed to providing a digital environment that enables all segments of beneficiaries to access municipal information and services easily and transparently, in line with the principles of digital government and in support of transparency, accountability, and fairness in the delivery of public services. This policy aligns with national directions for digital transformation and the implementation of policies issued by the Digital Government Authority.

Policy Objectives

  1. Enable all beneficiaries to access the Municipality's information and digital services easily and fairly.
  2. Ensure the protection of privacy and information security when providing digital services.
  3. Support integration with national platforms and promote transparency and performance efficiency.

Scope of Application

This policy applies to all digital services and public information provided through the Municipality's official website, the "Balady" platform, its smart applications, and all other digital channels.

Policy Principles

  1. Transparency: Ensure accurate and up-to-date information on municipal services is provided.
  2. Fairness: Enable all groups to have equal access to information and services, including persons with disabilities.
  3. Security: Protect data and information that is accessed or shared electronically.
  4. Integration: Ensure that information and services align with national policies and government digital transformation platforms.

Information Access Controls

  1. The Municipality is committed to publishing general information related to municipal services on its official site and digital channels.
  2. Information is made available in accessible formats for all users, including persons with disabilities.
  3. Information and data are provided according to approved levels of availability and permissions.
  4. Confidential or restricted data is defined in accordance with national regulations and is not published or shared.

Digital Services Access Controls

  1. The Municipality provides all its digital services through the "Balady" platform or its approved channels.
  2. Beneficiaries can track the status of requests and view the results of services provided.
  3. Digital services are designed according to best practices to ensure ease of use and access.
  4. The Municipality is committed to updating digital services periodically based on beneficiary experience assessments.

Beneficiary Rights

  • The right to access information and digital services in an accessible and secure manner.
  • The right to submit feedback and complaints regarding access difficulties or shortcomings in service delivery.
  • The right to know privacy and information security policies related to digital services.

Municipality Commitments

  • Publishing and periodically updating this policy.
  • Providing technical support to beneficiaries through official digital channels.
  • Training staff on implementing the controls of this policy.

Review and Update Mechanism

This policy is reviewed annually by the Digital Transformation Department in coordination with the Data Management Office and the Digital Governance Department, or when there are regulatory updates from the relevant national authorities.

Contact

Beneficiary Service Center – Najran Municipality
Email: link@najran.gov.sa
Unified contact number: 199040
Balady platform: https://balady.gov.sa